We have been shipping major features over the last few months, as we move from just being an AI FAQ chatbot to a full-service help desk platform that automatically learns your business and improves over time.
The thing is, most businesses need help with pre-sales inquiry handling, comprehensive after-sales support, and customer support ticketing. And honestly, the existing solutions are either too rigid or too expensive.
What makes AI Desk different? We continuously learn from your real human business replies and scrape your website automatically. So the AI gets smarter without you having to do anything. Traditional help desk software like Zendesk and Intercom charge premium prices for basic automation while requiring constant maintenance and technical configuration.
Here is what we have built:
Google Analytics Integration
We integrated with your GA4 so you can better track form clicks and see how customer support actually affects your business outcomes. You can track conversion rates, see which support topics lead to sales, and measure ROI properly.
User Analytics and Image Analysis
We are tracking chat user activity and building comprehensive profiles of every customer interaction. We track key information like IP addresses, form submissions, and lead conversion rates to help you understand your customer journey.
Customers can now send over screenshots, product photos, error messages, and technical diagrams. The AI agent can actually help answer questions based on what they see. This eliminates that annoying "send us a screenshot and wait for human review" workflow that frustrates everyone.
Custom Forms and Actions
Generic contact forms convert poorly because they do not match how customers actually think about their problems. Now we offer custom forms designed for your specific business type. SaaS businesses use these for trial sign-ups, e-commerce companies capture shipping issues, service providers collect project requirements.
Custom actions let you hook up HTTP requests to trigger on certain conversation mentions. So when someone asks about order status, the AI can actually check your inventory system. When they want to schedule a meeting, it can integrate with your calendar. No more "someone will follow up later" - customers get immediate results.
Team Collaboration
When AI cannot handle something, the handoff to human agents needs to be perfect. Our inbox system gives human agents complete context, conversation history, and suggested actions.
Team members can monitor a shared inbox to quickly reply to escalated messages. Everyone gets a reply link sent to the support inbox, so the whole team can manage customers together. This eliminates the chaos when customer support grows beyond one person.
Auto-Scraping
Most businesses update their websites and documentation regularly, but their customer support systems lag behind. AI Desk now automatically scrapes your website and documentation to keep agent knowledge current. You can set this to run nightly or weekly. The AI detects changes and updates responses automatically.
This solves the biggest problem with traditional chatbots: outdated information that frustrates customers.
Managed Services for Non-Technical Businesses
There are many non-technical businesses around us, and we want to help them. Many businesses want the benefits of customer support automation but do not have the technical resources to set it up properly.
Our new Managed Services plan is basically white-glove setup and ongoing optimization. We will configure your agent based on your business model, optimize your knowledge base, develop custom workflows that connect to your existing systems, and keep optimizing performance with regular reviews.
Local service businesses without IT resources, e-commerce stores needing quick implementation for seasonal traffic, professional services requiring compliance standards - these are the businesses that benefit most. Early customers report 40% better automation rates compared to self-setup, with much faster results.
We will set up and maintain everything for you. More info at aidesk.us/managed-services.
Why This All Matters
These features work together as one integrated system. Google Analytics shows which support topics drive conversions. User analytics identify high-value prospects for custom forms. Image analysis feeds into knowledge base improvements through auto-scraping. Everything works together automatically.
Instead of managing multiple vendors for customer support, analytics, lead capture, and business intelligence, you get one platform that handles it all.
The customer support landscape is changing fast. Businesses implementing intelligent automation now will have significant advantages over competitors still using manual processes or basic chatbot scripts.
We work with direct clients, agencies, and distributors. Whether implementing for your business or offering to clients, we provide the partnership support you need.
Going forward, the roadmap I have is to continue hitting feature parity as a full service help desk, be unique versus alternatives via a self-improvement platform, and WhatsApp integration. What do you want us to build and fix? Email me at wenjie@aidesk.us.
- Lee Wen Jie, Founder