Privacy Policy

1.1 Personal Data You Provide

• Account Information: Name, email address, company name, billing address, and payment information
• Profile Data: User preferences, account settings, and subscription details
• Content Data: Chat conversations, knowledge base content, training documents, AI agent configurations, and custom actions
• Support Communications: Messages, feedback, and correspondence with our support team

1.2 Automatically Collected Data

• Usage Data: Platform interactions, feature usage, session duration, and performance metrics
• Technical Data: IP address, browser type, device information (mobile/tablet/desktop), operating system, and referring URLs
• Analytics Data: Conversation statistics, AI agent performance metrics, service utilization patterns, and user interaction analytics
• Geolocation Data: Approximate location based on IP address (country, city, timezone) for customer support and service optimization
• Device Analytics: Device type, browser information, language preferences, and screen resolution for technical support and user experience optimization
• Cookies and Tracking: Session cookies, preference cookies, and analytics tracking data

1.3 Third-Party Integrations

• Website Scraping: Publicly available content from websites you authorize us to access
• Google Workspace: Documents and spreadsheets you explicitly connect for training purposes
• API Integrations: Data from CRM systems, calendar applications, and other business tools you connect

2.1 Service Provision

• Operate and maintain AI agents with trained knowledge bases
• Process customer support conversations and escalate to human agents
• Deliver automated lead capture and qualification workflows
• Provide analytics and performance reporting

2.2 AI Model Training and Improvement

• Train AI models using your provided content to improve response accuracy
• Enhance AI agent performance through conversation analysis
• Develop new features and improve existing functionality
• Create aggregated, anonymized insights for platform optimization

2.3 Business Operations

• Process payments and manage subscriptions
• Provide customer support and technical assistance
• Send service updates, security alerts, and administrative communications
• Comply with legal obligations and enforce our Terms of Service

4.1 Service Providers

We share data with third-party vendors who provide essential services:

• Cloud Infrastructure: Secure hosting and data storage
• AI Processing: Natural language processing and machine learning services
• Payment Processing: Stripe for secure payment and subscription management
• Analytics: Performance monitoring and usage analytics

4.2 No Data Sales

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

4.3 Legal Requirements

We may disclose information when required by law, legal process, or to protect rights, property, or safety.

5.1 Security Measures

• End-to-end encryption for data transmission and storage
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• Employee security training and access limitation protocols

5.2 Data Location

Data is stored in secure cloud infrastructure located in the United States and Singapore, with appropriate safeguards for international transfers.

5.3 Data Retention

• Account data: Retained during active subscription plus 90 days
• Conversation data: Retained for service improvement unless deletion requested
• Training data: Retained as long as AI agents remain active
• Analytics data: Aggregated data retained indefinitely for platform improvement

6.1 GDPR Rights (European Users)

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of personal data
• Right to Restrict Processing: Limit how we process your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests

6.2 CCPA Rights (California Users)

• Right to Know: Information about data collection and use
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: We do not sell personal information
• Non-Discrimination: Equal service regardless of privacy choices

6.3 Exercising Your Rights

Contact us at privacy@aidesk.us to exercise your privacy rights. We will respond within 30 days and may require identity verification.