What's New
Recent updates and improvements to AI Desk.
August 2025
Intelligent Source Citations
- • AI responses now include inline citations with numbered source references [1], [2], [3]
- • Interactive citation markers with hover tooltips and click-through to original sources
- • Expandable source panels showing full context and relevance scores
- • Enhanced trust and transparency for all AI-generated answers
- • Seamless integration with existing knowledge base and document sources
Infrastructure Migration
- • Migrated hosting to Cloudflare Workers for 40% faster global response times
- • Optimized for speed and scaling with zero cold starts
- • Enhanced edge computing capabilities worldwide
Team Management
- • Fixed team member visibility and invitation workflow
- • Resolved owner display inconsistencies
- • Streamlined team permissions and access controls
AI SDK Upgrade
- • Upgraded from AI SDK v4 to v5 for enhanced performance
- • Improved tool execution reliability and response quality
- • Reduced latency in AI agent interactions
User Experience
- • Refined page copy for clarity and conciseness
- • Enhanced email template accessibility and readability
- • Improved loading screen proportions across console areas
July 2025
Agency Management Portal
- • Built comprehensive agency management system
- • Agencies can create and manage AI agents for their clients
- • Multi-tenant dashboard with client organization
- • Streamlined onboarding for agency partners
June 2025
Performance
- • 3x faster database queries
- • Improved AI response accuracy
- • Faster knowledge base updates
Business Inbox
- • Reply to customer chats directly
- • Customers get email notifications with chat links
- • View full conversation history
Smart Learning
- • AI learns from your inbox replies
- • Better answers over time
Mobile & Email
- • Fixed mobile chat display
- • Better email alerts for escalations
- • Improved lead form notifications
Platform
- • Added blog system and resources
- • Rebranded from Chatleh to AI Desk
- • Enhanced SEO and search visibility