A New Chapter: From Chatleh to AI Desk
We're thrilled to announce that we are now AI Desk! This rebrand represents more than just a name change - it reflects our evolution and commitment to providing the most comprehensive AI-powered customer support platform.
When we first launched as Chatleh, our name reflected our regional origins and early focus on simple chat solutions. While we were proud of those humble beginnings with basic AI FAQ systems, we quickly realized there was so much more potential waiting to be unlocked. Over the past year, we've completely transformed our platform from simple question-and-answer bots into fully agentic AI customer support agents that can engage in complex conversations, understand context, collect valuable leads, and seamlessly escalate to human support when needed.
As we've grown and expanded our capabilities globally, we realized our name needed to better reflect what we've become and where we're headed. "AI Desk" immediately communicates our focus on intelligent customer support solutions, making it crystal clear to businesses worldwide what value we provide. The new name also positions us better for the international market, moving away from our regional roots to embrace our global ambitions.
Our AI agents have evolved far beyond basic FAQ responses. They now understand nuanced customer needs, maintain context throughout complex conversations, and can take meaningful actions to resolve issues. This isn't just chat automation anymore - it's intelligent customer support that actually works.
For our existing customers, nothing disruptive is happening behind the scenes. All your features, integrations, and workflows remain exactly the same. Your agents will continue working as they always have, and no action is required on your part. The only changes you'll notice are our fresh new branding and some exciting new capabilities we're rolling out alongside this rebrand.
This transformation marks an exciting new phase for our company. We're doubling down on our mission to make sophisticated AI-powered customer support accessible to businesses of all sizes, whether you're a startup in Singapore or an enterprise in Silicon Valley. We believe great customer support shouldn't be a luxury reserved for tech giants.
Thank you for being part of our journey from a regional chat solution to a global AI customer support platform. Here's to building the future of customer relationships together with AI Desk!