Knowledge Base Setup

Train your AI agents with website content, text documents, and Google Docs/Sheets integration.

Website Scraping

Automatically train your agent on website content by providing URLs to scrape and embed.

  • • Add your main website URL and FAQ pages
  • • AI will automatically discover and scrape relevant pages
  • • Content is processed and embedded for intelligent search
  • • Supports most modern websites and content management systems

Best Practices

  • • Start with your homepage and FAQ pages
  • • Include product/service description pages
  • • Add contact and support information pages
  • • Update URLs when website content changes

Document Upload

Upload text documents to train your agent on your specific content.

Supported Formats

  • • Text files (.txt)
  • • Markdown files (.md)
  • • CSV files (.csv)

Specifications

  • • Maximum file size: 10MB
  • • Automatic text extraction
  • • Real-time embedding status
  • • Batch upload support

Google Docs & Sheets Integration

Import content directly from Google Docs and Google Sheets for automatic knowledge base updates.

Google Docs

  • • Import complete documents
  • • Automatic text extraction
  • • Preserve formatting context
  • • Real-time content sync

Google Sheets

  • • Import structured data
  • • FAQ and knowledge tables
  • • Product catalogs
  • • Pricing information

Setup: Connect your Google account in the agent settings and authorize access to specific documents or sheets.

Manual Knowledge Entry

Add specific FAQs, policies, or business information directly through the console interface.

Content Types

  • • Frequently asked questions
  • • Company policies and procedures
  • • Product specifications
  • • Pricing and availability
  • • Contact information
  • • Business hours and locations

Best Practices

  • • Use clear, specific questions
  • • Provide complete answers
  • • Include relevant keywords
  • • Regular content reviews
  • • Update based on customer queries

Knowledge Management Tips

Content Organization

  • • Group related information together
  • • Use consistent formatting and structure
  • • Create topic-based categories
  • • Maintain a logical information hierarchy

Quality Assurance

  • • Regular content audits and updates
  • • Remove outdated information
  • • Test agent responses with sample questions
  • • Monitor conversation logs for improvement opportunities

Optimize Performance

A well-configured knowledge base dramatically improves your agent's accuracy and helpfulness.