Knowledge Base Setup
Train your AI agents with website content, documents, Google Docs, and custom data sources.
Website Scraping
Automatically train your agent on website content by providing URLs to scrape and embed.
- • Add your main website URL and FAQ pages
- • AI will automatically discover and scrape relevant pages
- • Content is processed and embedded for intelligent search
- • Supports most modern websites and content management systems
Best Practices
- • Start with your homepage and FAQ pages
- • Include product/service description pages
- • Add contact and support information pages
- • Update URLs when website content changes
Document Upload
Upload PDFs, text files, and other documents to train your agent on your specific content.
Supported Formats
- • PDF documents
- • Text files (.txt)
- • Word documents (.docx)
- • Markdown files (.md)
Specifications
- • Maximum file size: 10MB
- • Automatic text extraction
- • Real-time embedding status
- • Batch upload support
Google Workspace Integration
Connect Google Docs and Sheets to keep your agent's knowledge automatically synchronized.
Setup Process
- 1. Go to Knowledge Base → Google Workspace
- 2. Authenticate with your Google account
- 3. Add Google Docs or Sheets URLs
- 4. Configure sync frequency
Features
- • Real-time content synchronization
- • Support for shared documents
- • Table data extraction from Sheets
- • Automatic updates when documents change
Manual Knowledge Entry
Add specific FAQs, policies, or business information directly through the console interface.
Content Types
- • Frequently asked questions
- • Company policies and procedures
- • Product specifications
- • Pricing and availability
- • Contact information
- • Business hours and locations
Best Practices
- • Use clear, specific questions
- • Provide complete answers
- • Include relevant keywords
- • Regular content reviews
- • Update based on customer queries
Knowledge Management Tips
Content Organization
- • Group related information together
- • Use consistent formatting and structure
- • Create topic-based categories
- • Maintain a logical information hierarchy
Quality Assurance
- • Regular content audits and updates
- • Remove outdated information
- • Test agent responses with sample questions
- • Monitor conversation logs for improvement opportunities
Optimize Performance
A well-configured knowledge base dramatically improves your agent's accuracy and helpfulness.