Team Management
Collaborate with team members, manage workspaces, and handle human support escalations.
Workspaces
Organize your AI agents across personal and team workspaces for better collaboration.
Personal Workspace
- • Individual agent management
- • Private conversations
- • Personal usage tracking
- • Individual billing
Team Workspace
- • Shared agent access
- • Collaborative management
- • Team usage pooling
- • Centralized billing
Human Support Inbox
Manage escalated conversations and provide human support when needed.
Features
- • View all escalated conversations in one place
- • Email notifications for new escalations
- • Reply directly from the inbox interface
- • Full conversation history and context
- • Customer email notifications with chat links
📧 How it Works
- 1. AI agent escalates complex conversation
- 2. Team receives email notification
- 3. Human responds through inbox interface
- 4. Customer gets email with response and chat link
- 5. Customer can continue conversation with full context
Agent Sharing
Share agents across team members and manage permissions for collaborative workflows.
Permission Levels
- • View: Read-only access to agent and conversations
- • Edit: Modify agent settings and knowledge base
- • Admin: Full control including sharing permissions
Collaboration Features
- • Real-time agent configuration updates
- • Shared knowledge base management
- • Team conversation monitoring
- • Collaborative agent improvement
Role Management
Assign appropriate roles and permissions to team members based on their responsibilities.
Agent Creator
Builds and configures agents
- • Create new agents
- • Edit agent instructions
- • Manage knowledge base
- • Configure integrations
Support Agent
Handles human escalations
- • Access inbox
- • Respond to escalations
- • View conversation history
- • Monitor agent performance
Administrator
Full workspace management
- • Manage team members
- • Billing and usage
- • Workspace settings
- • All agent permissions
🎯 Team Success Tips
Clear Communication
Establish clear protocols for agent updates and human escalation responses.
Regular Reviews
Schedule team meetings to review agent performance and conversation insights.
Knowledge Sharing
Share customer insights and common questions to improve agent training.